Maryland Customer Service Promise
Our Customer Service Promise
The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs.
Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
Accessible and Convenient: We will continue to simplify and improve access to information and resources.
Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.
Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner.
Tell us about your experience with MSDE DORS:
Complete a three question customer experience survey.
If you have a problem with DORS services, please contact us.
Phone: 410-554-9442 or 888-554-0334 toll free