RSM 6, Attachment 200-1: WTC New Employee Orientation Program Guide

Updated: 02/22

WTC Orientation Overview

Reviewer: Department Supervisor or designee

• WTC Mission Statement
• Customer Service Promise
• Person-Centered Practice & Unique Needs of Consumers
• Client Rights & Responsibilities (Rights of Consumers)
• Multicultural Resources (Diversity)
• **Career & Technology Training's Pre-Admission Conference Report (RS-WTC-4j)**
• Performance Measurement and Management System
• Risk Management Program: Incident Reports (reporting suspected abuse or neglect)
• Strategic Plan
• WTC Policy Manual (RSM 6)
• Position Roles and Responsibilities
• Organizational Structure
• Ethical Code of Conduct
• Confidentiality
• Performance Evaluation
• Review Position Description
• Conduct Beginning PEP Meeting
• Communication Systems and Expectations
• Handling Inquiries (from legislators, other agencies, press and lawyers)
• DORS Official Directives, InDORS
• WTC: mandatory WTC meetings, WTC Graduation, emails, AWARE™ Notes

Facility Orientation – Telephone

Reviewer: Department Supervisor or designee

• Telephone System
• Video Phones for Deaf Consumers – Admissions, Enrichment Services, Lobby, Supported Residence Dormitory

Health and Safety Orientation

Reviewer: Department Supervisor or designee

• Infection Control Plan for WTC Consumers

Health and Safety Orientation – Emergency Preparedness

Reviewer: Department Supervisor or designee

• Fire Evacuation
• Lockdown
• Severe Weather

Department Orientation

Reviewer: Department Supervisor or designee

• Tour of department
• Introduction of fellow employees and overview of their roles in the department
• Work Hours and Workday
• Leave and Call-in Procedures
• Holiday schedule on InDORS
• Additional department business practices and procedures as appropriate