RSM 6, Section 600: WTC Emergency Procedures

​Updated: 3/25

601 Bomb Threat

These procedures are followed in​ the event of a bomb threat.

601.01 Receipt of Warning

1. When a threat is received​, there is no time to de​termine what resources are available. Key personnel must be thoroughly familiar with this procedure.

2. When a threatening call is received, immediately transfer it to the Security Desk on line 9111 without telling the caller of your intentions. Record the telephone number on the Caller ID if your phone is equipped with this feature.

   Note: Upon transferring the call, wait for DORS Police to pick up before hanging up to ensure DORS Police's receipt of the call.

3. Upon transferring the call, immediately notify the WTC Program Director's Office on extension 9439.
   

4. Upon receipt of the call, DORS Police personnel will use the Bomb Threat Checklist to note the following information:

1. Record phone number on the Caller ID.

2. Record time call is received.
   

3. Be calm and courteous.

4. Prolong the conversation: Pretend difficulty with hearing or remind the caller of the number of innocent people involved.

5. Note voice characteristics, background noises, attitude, and language of the caller.

6. Note if the caller seems familiar with WTC (e.g., use lettered abbreviations such as SRD) and note their response.

7. ASK WHEN AND WHERE THE BOMB WILL EXPLODE.

8. Try to elicit some information about the bomb such as the type of fuse, the kind of explosive used, etc.

5. ​When a written threat is received:

1. Do not further touch any of the materials.

2. Call DORS Police immediately for them to collect all received materials including the envelope.

3. DORS Police recovering the materials should do so with latex gloves.

4. Although written messages are usually associated with generalized threats, a specific threat should never be ignored.

6. Upon receipt of the materials, DORS Police will notify the WTC Program Director and the DORS Chief of Police.

7. The DORS Chief of Police will indicate who should call the Baltimore City Police and others.

8. If it is necessary to evacuate the building the following announcement should be read over the loud speaker:

   "Code Red. At this time, everyone needs to exit the building."

   Code Red informs staff that there is a bomb threat and that radios should not be used. Staff should assist all consumers and visitors in exiting the building immediately.

9. If the bomb threat occurs when executive staff are not on duty, DORS Police staff will notify them as well as the DORS Chief of Police by phone or pager in accordance with established procedures. The DORS Chief of Police or the appropriate designee will determine the necessity of notifying the Baltimore City Police Department and whether the building should be evacuated. The Night Supervisor is in charge of the scene until their arrival if police services are warranted.

601.02 Search Procedures

1. The DORS Police Chief or staff person in charge (see chain of command) will make all necessary decisions regarding evacuation. Evacuation will follow procedures outlined in the Fire Plan. (If any windows are open, no effort should be made to close them as open windows will help to minimize bomb damage). For safety reasons, individuals should move more than 100 feet from the building.

2. When the building is evacuated, DORS Police will secure the building in preparation for the bomb search.

3. The Baltimore City Police Department (BCPD) will be notified. When they arrive, they will assist and provide advice regarding the bomb search operation. Information provided by BCPD will be conveyed to DORS Executive personnel by the DORS Police Chief.

4. Personnel with a master key will be available from DORS Police and Maintenance Staff for the search. UNDER NO CIRCUMSTANCES SHOULD A MEMBER OF THE BOMB SEARCH TEAM CARRY A PORTABLE RADIO AS KEYING THE MICROPHONE MAY ACTIVATE THE DEVICES.

5. Search teams will be established by the DORS Police Chief in consultation with the BCPD. Staff familiar with the buildings and grounds will assist Police and Fire Department personnel in conducting bomb search operations.

6. If a possible device is located, DO NOT TOUCH IT. Notify the BCPD Officers on the scene immediately, and evacuate the area. The situation should be explained to the DORS Police Chief who will then ensure that the WTC Program Director and all other appropriate executive personnel are thoroughly briefed.

7. The Baltimore City Police and Fire Departments immediately take charge of the scene after a suspected device has been located.

601.03 Responsibility

The following staff are responsible for the implementation of this policy:

• WTC Management staff
• DORS Police
• WTC Staff

602 Evacuation

Evacuation of 2301 Argonne Drive may occur by order of the WTC Program Director or designee due to a disaster situation or by sounding of the Fire Alarm System due to imminent danger within the building. Procedures are as follows:

602.01 Disaster Situation

If the WTC Program Director/designee determines that it is necessary to relocate persons served from WTC to other locations, the DORS Police Chief or Officer in Charge will act as the Evacuation Officer. The Evacuation Officer will be responsible for:

1. Supervising the evacuation.

2. Coordinating with physicians and other key staff.

3. Organizing persons served and staff for evacuation.

4. Coordinating with the WTC Program Director.

602.02 Ringing of Fire Alarm Bells

1. Center-Wide Procedures

1. When the fire alarm sounds, all visitors, volunteers, persons served and staff without emergency responsibilities will evacuate the building through the nearest exit or follow the directions of the WTC Fire Warden (see Section 604).

2. When a fire is observed, follow the RACE procedure:

• R RESCUE – anyone in the immediate vicinity of the fire.

• A ALARM – sound the nearest fire alarm box. Call telephone operator and give the location and type of fire.

• C CONTAIN FIRE – close all doors and windows.

• E EVACUATE – evacuate everyone through the nearest exit.

3. Persons evacuating the building must remain at least 50 feet from the building.

4. Staff must assist persons served, visitors, and anyone in need of assistance in evacuating the building.

5. Staff located in the following areas when the evacuation occurs must take blankets as they exit the building in cold weather temperatures.

Department	Location	Storage	# of Blankets
Academic Services	T-118	Cabinet	1
Admissions	A-106	Table stand	2
Behavioral Health Services	M-112	Tall green cabinet with the glass doors, bottom shelf on the right	5
Center Records	M-111	Top of bookcase	2
Environmental Services Training	T-27C	Closet	3
Enrichment Services - Bowling Alley	T-126A	Closet	1
Enrichment Services - Fitness Room	A-164	Closet	2
Enrichment Services - Enrichment Hall	A-159	Enrichment Office	3
Enrichment Services - Gym	A-125A	Closet	2
Rehabilitation Technology Services	T-139A	Metal cabinet	2
RTS OT/PT	M-170-A	Top of file cabinets	2
Residential Services: SRD2	Main Desk	Cabinet under Hazardous Materials yellow binder	2
Work Readiness Program	T-15	Reception area file cabinet	2

6. If readily accessible, turn off electrical equipment and other machinery whose operation may be hazardous if left unattended. Computers may be left on; however, information which is confidential should be deleted from the screen if possible.

7. Turn on/leave lights on.

8. Close doors (do not lock).

9. Elevators are NOT to be used for evacuation when the fire alarm has sounded.

10. The Fire Suppression Team (members from the DORS Maintenance staff) will attempt to extinguish the fire. Other staff use the fire extinguisher only if necessary to save themselves or others from imminent danger or in order to evacuate from an area.

11. No one may re-enter the building until the All-Clear Signal has been sounded by the WTC siren or as approved by the Evacuation Officer.

12. All staff need to ensure that consumers and visitors served at the time of the evacuation have exited the building and are accounted for. Instructors will take class rosters with them as they exist the building to take roll.

13. DORS Police will be responsible for accounting for visitors in the Lobby using the visitor roster to ensure they have exited the building and are accounted for at the time of evacuation.

14. Supervisors will be responsible for accounting for all staff members in their department to ensure they have exited the building and are accounted for at the time of evacuation.

15. The Administrative Service Program Manager and the Residential Service Evening Supervisor or designated back-up will evacuate the building with the assigned Go Kits (commercially available) which contains items from the following categories below and also include a copy of the COOP (print and thumb drive):

• Food and Water
• Light and Communication
• Shelter and Warmth
• Tools
• Hygiene and Sanitation
• First Aid

2. Special Unit Procedures

1. Ground Floor Dormitory Areas

1. Follow the RACE procedures listed under a(2), above.

2. Residential advisors will require all persons served and visitors to evacuate the dormitory using Door 28 and provide assistance as necessary. If Door 28 is not accessible, then all persons will exit through the nearest exit or follow direction of the residential advisor.

3. Residential advisors will take the dorm roster to the evacuation area to account for all persons served.

4. Residential advisors, Fire Wardens and the Fire Suppression Team are required to check all rooms in the dorm to assure that everyone has evacuated the building. The residential advisor will exit the building after checking the rooms.

2. Supported Residence Dormitory 1 (SRD1)

1. Ambulatory Individuals:

1. All ambulatory individuals will follow RACE procedures listed under a(2), above.

2. Residential advisors will require all persons served and visitors to evacuate SRD1 using Door 28 and provide assistance as necessary. If Door 28 is not accessible, then all persons will exit through the nearest exit or follow direction of the residential advisor.

3. Residential advisors will take the SRD1 roster to the evacuation area to account for all persons served.

4. Residential advisors, Fire Wardens and the Fire Suppression Team are required to check all rooms on SRD1 to assure that everyone has evacuated the building. The residential advisor will exit the building after checking the rooms.

2. Non-Ambulatory Individuals:

1. If there are non-ambulatory individuals on SRD1, the residential advisor will instruct the non-ambulatory individuals to remain in their room with the door closed until such time as an "all clear" is announced or a rescue is made by fire/rescue officials. The residential advisor will radio Security to inform them of the room locations of the non-ambulatory individuals. After the "all clear," the residential advisor will check on the non-ambulatory individuals.

2. If evacuation is necessary for non-ambulatory individuals, then the Evacutrac available in the SRD2 front hallway stairway will be used. If the stairway with the Evacutrac is not available, then the residential advisor will instruct the non-ambulatory individuals to remain in their room with the door closed until such time as an "all clear" is announced or a rescue is made by fire/rescue officials. The residential advisor will radio Security to inform them of the room locations of the non-ambulatory individuals. After the "all clear," the residential advisor will check on the non-ambulatory individuals.

3. Supported Residence Dormitory 2 (SRD2)

1. Ambulatory Individuals:

1. All ambulatory individuals will follow RACE procedures listed under a(2), above.

2. All ambulatory individuals will exit the building through the front stairway. If the fire is located in the front lobby, all ambulatory individuals will exit through the back stairway next to room 210.

2. Non-Ambulatory Individuals:

1. If there are non-ambulatory individuals on SRD2, the residential advisor will instruct the non-ambulatory individuals to remain in their room with the door closed until such time as an "all clear" is announced or a rescue is made by fire/rescue officials. The residential advisor will radio Security to inform them of the room locations of the non-ambulatory individuals. After the "all clear," the residential advisor will check on the non-ambulatory individuals.

2. If evacuation is necessary for non-ambulatory individuals, then the Evacutrac available in the front hallway stairway will be used. If the stairway with the Evacutrac is not available, then the residential advisor will instruct the non-ambulatory individuals to remain in their room with the door closed until such time as an "all clear" is announced or a rescue is made by fire/rescue officials. The residential advisor will radio Security to inform them of the room locations of the non-ambulatory individuals. After the "all clear," the residential advisor will check on the non-ambulatory individuals.

3. Residential advisors, Fire Wardens and the Fire Suppression Team are required to check all rooms on the SRD2 to assure that everyone has evacuated the building. The residential advisor will exit the building after checking the rooms unless the residential advisor remains on the SRD2 in a dorm room.

4. The SRD2 roster and sign-out sheet will be taken to the evacuation area(s) to account for all persons served or assigned to the unit.

5. When the residential advisor remains on the SRD2, DORS Security will greet the consumers as they exist the building. DORS Security and the residential advisor will communicate via radio when the final consumer has exited. DORS Security will use the SRD2 roster supplied by the SRD2 residential advisor to ensure that all consumers have exited the building.

602.03 Responsibility

The following staff are responsible for the implementation of this policy:

• WTC Management staff
• DORS Police
• WTC Staff

603 Fire Plan

603.01 Purpose

The purpose of the WTC Fire Plan is to establish procedures designed to prevent fires and to train staff to respond to fire emergencies in order to minimize panic, injuries and damage.

603.02 Procedures

All WTC staff are responsible for maintaining a safe environment. This can best be accomplished by maintaining a neat, clean work area and promptly reporting any safety problems to the Facilities Operations and Services (FOS) Branch Chief and/or Facilities Hotline.

To assure maintenance of a safe environment, a quarterly inspection of the Center is completed by the Health & Safety Inspection team. A written report of each inspection will be submitted to the WTC Monitoring Committee.

All staff are expected to be familiar with the following information and procedures:

1. Fire Alarm System

1. The WTC Fire Alarm System may be actuated manually by pulling the lever at the fire alarm stations (red, wall fixture-type) located throughout WTC or automatically by heat and smoke detectors or sprinkler activation.

2. When the alarm is sounded, the fire alarm system simultaneously summons the Baltimore City Fire Department and displays the zone of WTC in which the alarm was pulled, heat/smoke detected or where sprinkler system has activated.

3. WTC fire alarm bell codes and zone areas are as follows:

Bell Code	Zone Number	Area of Building
5-5	14	Sprinkler System
5-7	12	Ground Floor Classrooms/Offices
5-8	13	Ground Floor Engine Room
6-7	8	East Penthouse
6-8	9	West Penthouse
6-9	10	North Movie Projector
7-6	11	Ground Floor Dormitory
7-8	6	1st Floor Dormitory
7-9	7	2nd Floor Dormitory
8-5	1	1st Floor Evaluation & Classrooms
8-6	2	Administration & Auditorium
8-7	3	Recreations, OT and PT
8-9	4	Behavioral Health Services
9-1	New Wing	Ground Floor
9-2	New Wing	1st Floor
9-3	New Wing	2nd Floor
9-4	New Wing	3rd Floor
9-5	New Wing	Loading Dock Sprinklers
9-6	New Wing	Air Handlers (Mechanical Room)
9-9	New Wing	Elevator Room & Shafts

2. Fire Alarm System Failure

   If the Fire Alarm System is not operating, DORS Police will announce that WTC is operating under a Fire Watch. If a fire occurs, call the Security Desk and report the fire location and type. DORS Police will pull an alarm, dial 911, and report the fire. DORS Police will also notify the WTC Program Director of the emergency and announce an evacuation over the public address system.

3. Evacuation Procedures

   Refer to the WTC Evacuation Procedures (Section 602).

4. Emergency Control Center

   When the Fire Alarm System sounds, an Emergency Control Center will be established in the lobby at the Security Desk. It will be under the command of the DORS Police Chief or designee. The function of the Control Center is to coordinate emergency activities, give directions, control information and respond to requests for additional assistance.

5. Chain of Command for Fire Emergencies

   During normal working hours (Monday – Friday, 8:00 a.m. to 5 p.m.), the Chain of Command for fire emergencies is as follows:

   1. DORS Assistant State Superintendent (DORS Director)
   2. Maintenance Supervisor (Fire Suppression Team Leader)
   3. DORS Police Chief
   4. Facilities Operations and Services (FOS) Branch Chief
   5. Administration & Financial Services (AFS) Director
   6. WTC Program Director

   Note that the Maintenance Supervisor, DORS Police Chief and FOS Branch Chief report to the DORS Director, AFS Director and WTC Program Director.

6. Security Desk

1. The on-duty DORS Police supervisor or designee will not leave the Security desk unless directed to do so by the DORS Police Chief or the Fire Department Commander.

2. If the Security desk is notified of a fire, but the alarm system has not been activated, DORS Police will advise the person making the notification to pull the nearest fire alarm immediately.

3. The on-duty DORS Police supervisor will then ensure that the fire evacuation plan is followed and follow the established security procedures.

7. Fire Suppression Team Leader & Suppression Team

1. The DORS Maintenance Supervisor is designated as the WTC Fire Suppression Team Leader. Maintenance department staff will serve as the WTC Fire Suppression Team. The Fire Suppression Team will be in charge of fire operations until the arrival of the Baltimore City Fire Department. If a fire occurs when the Fire Suppression Team is unavailable, all personnel are to evacuate the premises and await the arrival of the fire department.

2. The Fire Suppression Team procedures are as follows:

1. Upon sounding of the alarm, members of the Fire Suppression Team will proceed to the fire area bringing fire extinguishers from nearby areas.

2. The on-duty DORS Police supervisor will assume responsibility to immediately proceed to the Center driveway and guide the Fire Department apparatus to the fire scene.

3. Immediately after the fire has been extinguished, the Fire Suppression Team will re-fuse the sprinkler-head, check water and gas valves, and electrical circuit breakers. Fire extinguishers which were used will be collected for recharging.

8. Fire Types and Appropriate Extinguishing Equipment

   Fire is categorized into three classes – A, B and C. Class descriptions and appropriate extinguishing equipment are as follows:

   1. Class A – wood, paper, cloth

   • Extinguisher: Water pressure-type.
   • Instructions: Pull pin, squeeze lever, aim water stream at base of fire.

   • Extinguisher: Fire Hose
   • Instructions: Three persons required, two to extend hose full length toward the fire and control the nozzle, and one person to remain by the hose cabinet to operate water valve.

   2. Class B – gasoline, oil, grease

   • Extinguisher: Carbon dioxide type for use on Class B and C fires.
   • Instructions: Pull locking pin from handle, hold nozzle by rubber hand grip, and sweep the foam over the area of the fire, allowing it to fall on the fire.

   3. Class C – electrical equipment

   • Extinguisher: Carbon dioxide type for use on Class B and C fires.
   • Instructions: Pull locking pin from handle, hold nozzle by rubber hand grip, and sweep the foam over the area of the fire, allowing it to fall on the fire.

   All employees are responsible for knowing the location of fire alarms, extinguishers and hose cabinets in the immediate work area.

9. Procedures when fire has been discovered:

1. Follow the RACE procedure:

• R RESCUE – anyone in the immediate vicinity of the fire.

• A ALARM – sound the nearest fire alarm box. Call telephone operator and give the location and type of fire.

• C CONTAIN FIRE – close all doors and windows.

• E EVACUATE – evacuate everyone through the nearest exit.

2. If readily accessible, turn off electrical equipment and other machinery whose operation may be hazardous if left unattended. Computers may be left on; however, information which is confidential should be deleted from the screen if possible.

3. If possible, turn on all lights in the area and corridors.

4. Use a fire extinguisher only if necessary to rescue individuals from imminent danger of if necessary to evacuate.

5. Elevators are not to be used during emergency evacuations.

10. All Clear Signal

    No one will be permitted to re-enter the building until the all clear signal is sounded by the WTC siren or as approved by the DORS Police Chief or designee.

11. Temporary Shelter

    In the event of an emergency occurring during inclement or cold weather, temporary shelter can be arranged in the DORS storage shed by contacting DORS Police. If the emergency continues longer than four hours, DORS Police will obtain overnight shelter by contacting the The League.

603.03 Responsibility

The following staff are responsible for the implementation of this policy:

• WTC Management staff
• DORS Police
• WTC Staff

604 Fire Wardens

604.01 Procedures

These procedures outline responsibilities of Fire Wardens.

1. At the sound of an alarm, Fire Wardens will report, if safety and other conditions permit, to their designated areas if they are in their designated areas at the sound of the alarm.

2. WTC fire alarm bell codes and zone areas are as follows and can be used to alert the Fire Wardens of the location of the fire.

Bell Code	Zone Number	Area of Building
5-5	14	Sprinkler System
5-7	12	Ground Floor Classrooms/Offices
5-8	13	Ground Floor Engine Room
6-7	8	East Penthouse
6-8	9	West Penthouse
6-9	10	North Movie Projector
7-6	11	Ground Floor Dormitory
7-8	6	1st Floor Dormitory
7-9	7	2nd Floor Dormitory
8-5	1	1st Floor Evaluation & Classrooms
8-6	2	Administration & Auditorium
8-7	3	Recreations, OT and PT
8-9	4	Behavioral Health Services
9-1	New Wing	Ground Floor
9-2	New Wing	1st Floor
9-3	New Wing	2nd Floor
9-4	New Wing	3rd Floor
9-5	New Wing	Loading Dock Sprinklers
9-6	New Wing	Air Handlers (Mechanical Room)
9-9	New Wing	Elevator Room & Shafts

3. The primary responsibility for Fire Wardens is to ensure that all persons in their designated areas evacuate the building and/or report to staging areas. The Auto Mechanics Training Program Bay will serve as a staging area in the event of bad weather. For extended evacuations, DORS Police will locate nearby shelter and inform the Fire Wardens of that location.

4. Fire Wardens should check all areas within their responsibility, including restrooms, to ensure that no persons remain, the lights are left on and that the doors are closed, but not locked. Fire Wardens with radios should report "Unit # to Security. All Clear" once they have exited the building. If Fire Wardens are not in their areas at the sound of an alarm, then they should exit the building without returning to their area of responsibility. Staff located in that area should assume the responsibility of checking the areas.

5. When appropriate and practicable, Fire Wardens are responsible for providing blankets for individuals who have been evacuated and who are in wheelchairs or otherwise need special attention due to disabilities. Blankets are located throughout WTC (see location chart in Section 602.02). If you are unable to locate a blanket during a fire alarm, then contact DORS Police or Maintenance for assistance.

6. Fire Wardens are responsible for assuring that evacuated personnel, persons served and visitors remain off roadways surrounding the building and are staged as far from the building as possible, and for conducting a head count upon arrival at the designated staging area.

7. In the event that there is inclement weather and temporary shelter is necessary, Fire Wardens will assist in directing and facilitating movement of people to the front entrance of the DORS storage shed. The WTC night supervisor/designee will make this determination and notify DORS Police which will obtain access to the designated shelter areas. If the incident has taken four hours and there is no prospect of a quick resolution, the DORS Police supervisor will make arrangements with the House of Ruth for temporary shelter.

8. Fire Wardens will monitor persons served, staff and visitors during any periods of evacuation to identify special needs, problems and to help maintain order and crowd control.

9. Upon the termination of evacuation orders, Fire Wardens will assist with the orderly return of students and staff, collect used blankets and obtain clean blankets from housekeeping within 24 hours of the incident.

10. When Fire Wardens are absent, staff will assist as directed by DORS Police Chief or Fire Wardens.

11. The DORS Maintenance Supervisor will ensure fire extinguisher inspections.

12. Fire Wardens who regularly carry radios will report that their area has been evacuated.

604.02 Fire Wardens

Fire Wardens (as of 09/2024): List of Current Fire Wardens​

604.03 Responsibility

The following staff are responsible for the implementation of this policy:

• WTC Management staff
• DORS Police
• WTC Staff

605 [RETIRED]

606 Emergency Response

606.01 Purpose

The purpose of this procedure is to establish a response protocol for potential emergency situations occurring within WTC.

606.02 Procedures

1. Upon observing or receiving any report of an emergency situation that potentially threatens the well-being of WTC consumers or staff, or is medical in nature, staff members are to initiate the following:

   1. Those equipped with hand-held radios will broadcast "10-33 emergency" and specify the type and location of the incident using plain talk (i.e., “10-33 emergency, medical, student vomiting in cafeteria, students fighting in enrichment hall”).

   2. Staff without hand-held radios who observe or receive a report of a potential emergency will call DORS Security at 9320, identify themselves and provide the nature of the emergency and location. DORS Security will then broadcast "10-33 emergency” over the radio, and specify the location and the type of incident using plain talk.

   3. The Emergency Response Team will immediately respond to the situation and ascertain the nature of the problem. Any incident that threatens the well-being of the WTC staff or consumers will result in the initiation of a lockdown or evacuation. Security will be notified by a Team Leader to announce the lockdown or evacuation.

   4. A lockdown will be announced as follows:

      “Attention, the WTC building is under lockdown due to an emergency situation involving [pick one:] staff, student or visitor. Proceed to the nearest room or office and lock your doors.”

   5. An evacuation will be announced as follows:

      “Attention, all staff, consumers, and visitors must evacuate the WTC building immediately. Proceed to the nearest exit.”

   6. Upon hearing a "10-33 emergency" all Emergency Response Team members will utilize their unit call numbers and acknowledge their response with "Unit XX, 10-4 responding."

2. The purpose of the Emergency Response Team is to respond to and manage the emergency situation. Teams are established based on the available personnel assigned to the shifts at WTC.

1. 7:00 am to 3:30 pm:

   • WTC Program Managers - Team Leaders
   • Risk Manager and WTC Director (or designated alternate) – Alternate Team Leaders
   • WTC Health Educator
   • Autism Services Supervisor or designee
   • Center Counselor Supervisor or designee
   • Behavioral Health Services Supervisor or designee
   • RTS Worksite Supervisor
   • DORS Security
   • All other staff members with radios should monitor the situation (via radio) for possible additional support or instructions.

2. 3:30 pm to 11:30 pm:

   • Residential & Enrichment Services Supervisor or designess – Team Leader
   • Enrichment Services – all staff will respond except for one who will remain in the Enrichment Hall
   • Residential Services – all staff will respond except for one who will remain in the SRD
   • DORS Security
   • All other staff members with radios should monitor the situation via radio for additional requests for support.

3. 11:30 pm to 7:00 am:

   • Residential Night Supervisor – Team Leader
   • Residential Services – one staff person will respond and one will remain in the SRD
   • DORS Security

3. Team Roles – role of each of the Emergency Response Team includes, but is not limited to the following:

   1. Team Leaders – assess the situation and determine the need for:
      • Lockdown or evacuation
      • Medical intervention (e.g., first aid, CPR, ambulance)
      • Calling 911 for medical-related incidents
      • Calling 9-1-1 for student related incidents – when counseling and/or verbal redirecting a consumer is not producing a successful outcome and consumer behavior is out of control
      • If the emergency is a mental health crisis, consulting with Behavioral Health Services to determine if an emergency petition is necessary and/or if city Police are needed. Providing direction to Security as appropriate.
      • Additional staff support needed on the scene
      • Delegation of responsibilities
      • Relocation of consumer/consumers
      • Providing direction to security as appropriate

   2. Alternate Team Leaders
      • Follow direction from Team Leaders
      • Serve as a team leader when designated

   3. Health Educator
      • Support as directed by Team Leader

   4. Center Counselor and/or Work Readiness Supervisor
      • Identify appropriate de-escalation methods for consumer
      • Act as primary contact to consumer
      • Notification to center counselor/case manager and family
      • Identify the consumers’ needs and assist them in working through the crisis
      • Retrieve incoming consumer information located on WTC shared drive > Admissions - Incoming folder to share information with emergency responders
      • Send email to DL WTC Communicate and appropriate field counselor(s) a summary of the incident

   5. Autism Supervisor
      • Same responsibilities listed under Center Counselor and/or Work Readiness Supervisor

   6. Behavioral Health Services Supervisor
      • Same responsibilities listed under Center Counselor and/or Work Readiness Supervisor
      • If the emergency is a mental health crisis, the team will consult with the Behavioral Health Services Supervisor to determine if an emergency petition is necessary and/or if city Police are needed.

   7. DORS Security Staff
      • Monitor and assist as directed.

   8. Residential and Enrichment Services Supervisor
      • Follow Team Leader and Center Counselor and/or Work Readiness Supervisor responsibilities
      • When guidance is needed, call the personal cell phone of WTC Administrative Services' Program Manager and speak with her/him. If the WTC Administrative Services' Program Manager does not answer the phone, then call the personal cell phone of the WTC Director and speak with her/him.
        
   9. Residential Night Supervisor
      • Same as Residential and Enrichment Services Supervisor

   10. Enrichment Services staff and Residential Advisors
       • Support as directed by Team Leader

4. It is imperative that the individual calling 911 also notify the Security Desk via radio or at 9320 to advise them and the WTC Director that community emergency responders (Police, fire, ambulance) have been notified. This will prevent duplicate calling and alert DORS Security to be on the lookout for, and direct responding units.

5. The WTC Risk Manager will ensure staff completion of the Incident Report in accordance with the Risk Management policy (see also RSM 6, Section 206.08).

6. If appropriate, the Risk Manager will, within one working day of the incident, schedule a debriefing with staff involved in the incident and appropriate supervisory and administrative staff. This debriefing session will include:

   • A review and discussion of the incident and any precipitating factors that resulted in the incident
   • Review of camera/video of the incident
   • The timeliness and appropriateness of staff intervention
   • Staff’s ability to function as a team
   • Improvements that could have been made

   The Risk Manager shall use the Incident Form to document staff that were present for the debriefing and the outcome or recommendations from the debriefing.

7. WTC Administration will determine the need and time frame for a center-wide staff debriefing depending upon the situation. A need for a separate debriefing for all WTC consumers will also be considered.

606.03 Training

Training on this policy will occur yearly through staff in-service training. Information learned through situational de-briefings will be applied to this policy and staff training for continuous improvement.

606.04 Responsibility

The following staff are responsible for the implementation of this policy:

• WTC Management staff
• WTC Emergency Response Team

Any WTC Staff can be called upon to assist with the implementation of this policy.​

607 [RETIRED]

608 Food Services

608.01 Procedures

These procedures are followed in the event of an emergency.

1. Staff – Food Service Director, Assistant Food Service Director, and Staff.

1. The minimum number of staff needed to operate is four:

• Manager Cooking 6:30 a.m. to 4:00 p.m.
• Assistant Manager Cooking 9:00 a.m. to 6:00 p.m.
• 2 Dietary Aides Serving 8:00 a.m. to 6:30 p.m.
• 1 Utility Aide Cleaning 10:00 a.m. to 6:30 p.m.

• Additional staff will be requested from the Personnel Reserve Pool to assist in cooking and serving if necessary.

2. Function

1. Maintain regular cafeteria feeding schedules.

2. Provide emergency service consistent with the extent of the disaster.

3. Maintain liaison with the WTC Program Director.

4. Request additional manpower through the Control Center as needed.

3. Meals

1. Meal service will be provided for consumers, staff, volunteers and visitors.

2. The Café is available for snacks and beverages.

3. Beverages and snacks will also be provided in other locations in the building as ordered by the WTC Program Director.

4. Meal Hours: Monday – Friday

• Breakfast 7:30 a.m. to 9:00 a.m.
• Lunch 11:30 a.m. to 1:00 p.m.
• Dinner 4:30 p.m. to 5:30 p.m.
• Nourishments for regular and therapeutic diets consisting of fruit juice and sandwiches will be available. Dietary aide will be responsible for preparing.

5. Therapeutic Diets – Therapeutic Diets will be followed.

6. Menus

1. Menus are enclosed and posted on the wall of the Food Service Manager’s office (see Section 608.02).

2. Recipes are in the Recipe Manual in the Director’s and in the Assistant Director’s office in the kitchen.

3. Emergency power will be provided by an emergency generator or by provisions outlined in the Disaster Plan.

7. Disposables

1. A total disposable service with disposable dishes and cutlery will be used in emergencies. A three-day supply will be maintained.

2. Trash will be taken to the compactor by the utility aide.

8. Inventory

1. Supplies and food will be rotated every four months.

2. A list of inventory is enclosed (see Section 608.04).

3. Vendors will give top priority for deliveries in an emergency.

608.02 Emergency Menu

Complete meals will be provided per the Food Service Contract and availability of utilities.

608.03 [RETIRED]

608.04 Inventory

• Assorted Juices
• Bacon
• Bread & Butter
• Cake Mixes
• Canned Fruit
• Canned Sweet Potatoes
• Canned Tuna Fish
• Carrots
• Cheese
• Cleaning Supplies & Soap
• Coffee
• Cold Cereal
• Condiment
• Cookies
• Cottage Cheese
• Disposable Steam Table Pans
• Eggs
• Fresh Fruit
• Fried Fish Squares
• Ground Beef
• Hamburger Patties
• Hamburger/Buns
• Hot Cereal Mix
• Hot Dog/Buns
• Ice Cream
• Instant Potatoes
• Jelly
• Lettuce
• Macaroni
• Napkins
• Onions
• Pancake Mix
• Peanut Butter
• Plastic – Knife, Fork, Spoons
• Potatoes
• Puddings
• Roast Beef
• Sliced Dehydrated Potatoes
• Spaghetti
• Tomatoes
• Turkey Breast
• Vegetables (Frozen & Canned)
• 8 oz. Styro Cup
• 9" Paper Plates

608.05 Responsibility

The following staff are responsible for the implementation of this policy:

• WTC Management staff
• WTC Staff
• Food Service contract staff

609 Utilities

609.01 Procedures

Information and procedures are provided in the event of an emergency.

1. Electricity – If external electrical power fails, the WTC emergency generator will automatically turn on within a minute of a power failure. It will provide sufficient electricity to run most WTC electrical equipment except the air conditioning system.

• Generator Description:
  ONAN Electric
  Model Number 300 DFT-4XR/1486B
  Serial Number 1070260495
  A.C. Volts 277/480
  A.C. AMPS 450
  Cyc. 60
  Stdby. K.W. 300
  R. P. M. 1800
  K. V. A. 375
  P. H. 3
  Battery 24 V
  P. F. 8
  Diesel powered
  Fuel: Diesel (#2) 3000 gals.-3 week supply

2. Heat – All dormitory rooms are heated by hot water; steam heat units.

3. Water Supply – If water service is interrupted, emergency supplies of bottled water are available in the following areas: Training Case Management and Career Assessment Services.

609.02 Responsibility

The following staff are responsible for the implementation of this policy:

• WTC Management staff
• WTC Staff

610 Severe Weather Procedures

In the event severe weather conditions occur, an emergency situation may be declared. Unless directed by Civil Authorities to evacuate WTC consumers and staff will be sheltered in designated areas of the building.

610.01 Tornado, Severe Thunderstorm

The following procedures will apply to both tornadoes and severe thunderstorms accompanied by heavy rain, damaging winds, violent lightning and hail.

The National Weather Service issues two types of tornado alerts:

1. Tornado Watch – means that weather conditions are such that a tornado may develop.

2. Tornado Warning – means that a tornado has been sighted and protective measures should be taken.

A television tuned to the Weather Channel is maintained at the Security Desk and constantly monitored for severe weather warnings.

1. If a Tornado Watch is declared:

1. An announcement over the P.A. will be authorized by the WTC Director or designee to alert clients and staff.

"Attention everyone: The National Weather Service has declared a Tornado Watch for this area. This means that weather conditions are such that a tornado may develop. There is no immediate danger. You may continue normal activities, but be prepared to move to designated shelter areas of the building in the event a tornado warning is issued for this area."

2. Staff persons with emergency responsibilities should prepare employees and consumers to move to designated shelter areas of the building if a tornado warning is issued for the Baltimore area; assure that shelter areas are ready and accessible; obtain census lists so that if sheltering or evacuation becomes necessary, it will be possible to account for all clients.

3. DORS Police will walk around the outside of the building to inform consumers that bad weather may be approaching and that they are required to go into the building.

2. If a Tornado Warning is issued:

1. An announcement over the P.A. will be authorized by the WTC Director or designee to alert everyone.

"Attention everyone: The National Weather Service has declared a Tornado Warning for this area. This means that a tornado has been sighted. Please move to designated shelter areas in the building at this time."

2. Staff persons with emergency responsibilities should direct everyone to designated shelter areas. Census lists should be taken to the shelter area.

3. DORS Police will monitor the televised weather channel.

3. Shelter Areas

1. In general the best shelter areas are on the ground floor in either interior hallways which can be shut off from exit doors and windows and interior room without windows or exterior doors. The following areas should be avoided: Auditorium, Gym, Cafeteria, Enrichment Hall, Pool, Lobby, Eligibility Determination Unit, and any rooms or hallways with windows or exterior doors and areas immediately adjacent.

2. Designated Shelter Areas:

   • Supported Residence Dorm (second floor) Hallways – Fire doors and all room doors should be closed.
   • Region 3, Eastern Baltimore County at WTC and adjoining restrooms
   • Employment Services, Suite A-131. DOES NOT INCLUDE offices on the hallway with windows.
   • Admissions Conference Room
   • Restrooms off Auditorium hallway
   • Admissions Suite Room A-146
   • Library
   • Ground floor hallway running North-South between Supply and Maintenance. Restrooms on this hallway are also shelter areas. Fire doors and all classroom doors should be closed.
   • Ground floor classroom T-27 and Office T-27D
   • Work Readiness Services T-15
   • RTS T-139

   NOTE: If there is not sufficient time to reach a designated shelter, go to the inside wall of the room away from windows; squat on the floor next to the wall or get under furniture by squatting or lying flat on the floor, face down; cover head to prevent injury from falling debris or shattering glass.

3. After a Tornado Strike

1. Staff with emergency responsibilities should coordinate with Civil Authorities to determine if it is safe to occupy undamaged portions of the building.

2. If safe to occupy undamaged portions of the building, establish triage and treat injuries, if any. Establish temporary shelter, as needed, for uninjured consumers or individuals.

3. If the building is not safe to occupy, evacuate the building and wait for further instructions.

4. Termination of Emergency – When the emergency situation has terminated, the following announcement shall be made:

"Attention everyone. The tornado warning/watch has terminated. Normal activities may resume at this time."

610.02 Winter Weather

In the event of heavy snow and/or high winds, ice and freezing precipitation occur, the following procedures will be followed:

1. Weather Team – The WTC Program Director (or designee), the WTC Assistant Directors, Residential Services supervisors, Maintenance supervisor (or designee) and the DORS Chief of Police (or designee) will meet to coordinate emergency operations prior to the onset of the weather emergency.

2. The following issues will be addressed:

1. Dismissal of consumers to return home while the weather permits safe travel.

2. Roster and census of remaining residents in the SRD.

3. Staff who will remain on duty to perform essential duties.

4. Identification of relief staff and shift availability.

5. Confirmation of sufficient supplies of essential materials, equipment, and food and beverage.

6. Special arrangements.

7. Scheduled activities (e.g., graduation, off-site recreation activities).

8. State directives regarding weather.

3. If there is sufficient advance warning to permit safe travel, consumers will be encouraged to return to their homes.

4. Essential staff on-duty will be expected to remain at WTC until relieved.

5. Essential staff include employees in the following departments: Residential Services, Maintenance and DORS Police. In addition, other staff may be deemed essential depending on the circumstances.

6. The Food Service vendor contract requires the vendor to provide food services without regard to inclement weather. Contact with the Food Service vendor will be completed to discuss issues and meal plan.

7. Supervisors or designees in departments responsible for essential operations will contact off-duty staff to request relief coverage.

8. Supervisors or designees in charge of Residential Services, DORS Police and Maintenance will meet periodically during the weather emergency to coordinate emergency operations.

9. After 5 p.m., the Evening Administrator will coordinate emergency operations and maintain contact with the WTC Program Director and DORS Chief of Police as necessary.

10. All AWARE™ appointment letters sent to consumers will include the **WTC Inclement Weather Information insert (RS-WTC-2f)**.

11. If there is sufficient advance warning of impending bad weather, then it is the responsibility of WTC service providers to inform consumers of potential scenarios regarding weather and service provision. Methods include calling in advance to discuss plans with the consumer, taking phone numbers home or recording instructions on the staff's voice mail system. It is the supervisor's responsibility to remind staff to implement this procedure.

610.03 Earthquake

In the event of an earthquake, individuals should stay as safe as possible. They need to be AWARE™ that some earthquakes are foreshocks and a larger earthquake may occur. Aftershocks may also occur and continue to occur. The following procedures will be followed during an earthquake:

1. Staff, consumers and visitors should remain calm, take appropriate cover, and not exit the building during the earthquake.

2. DORS leadership/police will advise when it is safe to exit the building and Fire Wardens will assist in ensuring that staff, consumers, and visitors follow the proper evacuation procedures (see Section 602, Evacuation Policy).

3. General Safety Guidelines:

1. If indoors:

• Drop to the ground, take cover under a sturdy table or heavy piece of furniture, and hold on until the shaking stops. If there isn’t something to take cover under, then crouch on an inside corner of the building and cover your face and head with arms.

• Stay away from glass, windows, outside doors and walls, and anything that could fall such as lighting fixtures or furniture.

• Use a doorway for shelter only if it is close to you.

• Consumers who are in bed at the time of the earthquake should stay in bed, hold on and protect the head with a pillow.

• Be AWARE™ that the electricity may go out and/or the sprinklers and fire alarms may turn on.

• Do not use the elevators.

• Stay inside until the shaking stops. Research has shown that most injuries occur when people inside buildings attempt to move to a different location inside the building or try to exit.

2. If outdoors:

• Stay outside.

• Move away from the building, utility wires and anything that may fall.

3. If in a vehicle:

• Pull over to the side of the road and stop.

• Stay away from bridges, overpasses, ramps, trees, utility wires, and buildings.

• Proceed with caution when the shaking stops.

4. If trapped under debris:

• Cover your mouth and face with a cloth or clothing so you will not breathe in dust.

• Tap on a pipe or wall so that rescuers can locate you. Shout only as a last resort to avoid inhaling dust.

• Do not light a match as there may be a gas leak.

610.04 Responsibility

The following staff are responsible for the implementation of this policy:

• WTC Management staff
• DORS Police
• WTC Staff
• DORS Staff
• Maintenance Staff

611 Continuity of Operations Plan

This Continuity of Operations Plan (COOP) is for the Division of Rehabilitation Services’ (DORS) Workforce & Technology Center (WTC) located at 2301 Argonne Drive, Baltimore, Maryland 21218. This facility is a comprehensive rehabilitation center for individuals with disabilities, providing assessment and training services to assist them in gaining employment. WTC includes dormitory and cafeteria services that serve approximately 200 students on a 24/5 basis.

611.01 Applicability

WTC has policies in place regarding emergency procedures which may occur and the responsibilities of staff. The COOP will be activated during severe, sustained emergency situations that have a significant impact on consumers, staff and visitors, which are referred in this policy as "disasters." The Assistant State Superintendent of Rehabilitation Services has the responsibility of determining when it is necessary to implement COOP.

611.02 COOP Team

In the event of a disaster, WTC will shift from the current organizational "business as usual" structure to one working towards the restoration of all services. The teams associated with this COOP represent functional units developed to respond, resume, recover or restore operations of WTC. Each team’s eventual goal is the return to stable and normal business operations. Each team is structured to provide dedicated, focused support in the area of its particular experience and expertise for specific tasks, responsibilities and objectives. 

All of the teams are comprised of individuals with specific responsibilities or tasks that must be completed to fully execute the COOP. All team members have assigned back-ups who are familiar with the assigned responsibilities of the primary team members, and will possess the authority and necessary experience to complete assignments with minimal direction. In this document reference to a team member also includes his/her alternate. 

All WTC staff not specifically assigned a duty below will be directed by WTC Leadership or Supervision to complete assigned tasks to assist in the response, resumption, recovery, and restoration of WTC operations.

The primary responsibilities of the COOP Team are to:

1. Protect consumers, employees, and visitors, and information assets until normal business operations are resumed.

2. Ensure that a viable capability exists to respond to an incident.

3. Manage all response, recovery, resumption and restoration operations.

4. Accomplish rapid and efficient services and business operations.

5. Ensure all insurance and regulatory requirements are satisfied.

6. Exercise appropriate expenditure decisions.

7. Streamline the reporting of progress among WTC, DORS field personnel, the Maryland State Department of Education (MSDE) and the Department of General Services (DGS).

Each phase of the COOP will require the team to address a variety of issues and objectives. In addition to these responsibilities, the administrative teams identified also must address overall administrative responsibilities highlighted below.

1. Office of the Assistant State Superintendent

1. Approve the activation of the COOP or the declaration of a disaster.

2. Provide executive management direction and counsel to teams as required.

3. Maintain communication with WTC Director during all phases of the COOP.

4. Monitor all activities of the Response, Resumption, Recovery and Restoration teams.

5. Review progress and status with MSDE and DORS management, as appropriate.

COOP Team Members​: Office of the Assistant State Superintendent​


2. WTC Administration

1. Manage the response, resumption, recovery, and restoration of all WTC business operations and service delivery.
   

2. Maintain communication with Assistant State Superintendent to provide updates regarding all phases of the COOP.
   

COOP Team Members: WTC Administration​


3. DORS Police

1. Provide liaison with emergency responders.

2. Maintain communication with WTC Director and Branch Chief of Facilities Operations & Services (FOS) during all phases of COOP.​

COOP Team Members: DORS Police​​

4. Management Information Services (MIS)

1. Maintain communication with WTC Director and AFS Director during all phases of COOP.

2. Maintain data communications.

3. Maintain and verify data integrity.

4. Perform data back-up and recovery.
   

5. Maintain and support AWARE™.

6. Maintain network equipment and server.

7. Support business applications.

8. Maintain agency email system.

9. Maintain agency internet system.

10. Manage data security.​

COOP Team Members: Management Information Services (MIS)​

5. Facilities Operations & Services (FOS)​

1. Maintain communication with WTC Director and AFS Director during all phases of COOP.

2. Respond to damaged work site and assess damage.

3. Monitor Security operations.

4. Provide liaison with DGS and assist in assessment of the building condition.

5. Coordinate the relocation of assigned office site(s) if ordered by the WTC Director.

6. Provide necessary manpower required to facilitate any necessary relocation.

7. Maintain telephone services and provide liaison with service providers.

8. Ensure the availability of necessary supplies.​​

COOP Team Members: Facilities Operations & Services (FOS)​

611.03 Response

1. Incident Alert – Initial identification of a disaster could occur from a staff person, consumer or visitor. It is anticipated that consumers and visitors will inform WTC staff of an incident, and the WTC staff will follow the Emergency Procedures and Response Team Responsibilities policies (Section 606) and Medical Services (Section 605). Some information included in the policy is these policies are not relevant to a disaster incident and should be disregarded when not applicable.

   Following the execution of the emergency response during a disaster situation, the following actions will occur:

   1. The WTC Director will notify the Assistant State Superintendent.

   2. The DORS Police Team Leader (see above) will notify the FOS Branch Chief.

   3. The FOS Branch Chief will notify the AFS Director.

   The primary objectives of this phase are to:

   1. Establish a command center. The location of the command center will be dependent on the location of the disaster. The command center may be located in WTC, DORS Headquarters, local State buildings or Disability Determination Services (DSS). If the WTC Director no longer has access to their ​​office, then the local DORS field office computer and this COOP document stored on a USB flash drive will be used for information needs.

   2. Alert the Response Team (see below) of the command center location and need to report.

   3. Conduct a preliminary assessment of incident impact, known injuries, extent of damage and the disruption of business operations.

   4. Brief the FOS Branch Chief who will determine and provide necessary emergency services including Security, Maintenance, Housekeeping, and in consultation with DGS.

   Shelter In – If the incident necessitates a response to shelter-in, then staff will be directed to report to the WTC Auditorium. If this location is not available due to the incident, then alternate shelter locations will be identified using the Severe Weather designated shelter areas. See Section 610, Severe Weather Procedures.

   Evacuation – If the incident necessitates an evacuation, DORS Police will activate the fire bells. WTC staff will follow the Evacuation policy (Section 602), which will require Fire Wardens to assist with the evacuation (see Fire Warden policy, Section 604).

2. Activation of the COOP – The Assistant State Superintendent or the designee may only activate this entire COOP or any phase thereof, and/or declare a disaster situation. Activation of the COOP requires significant expenditures of time, personnel and financial resources. The Assistant State Superintendent or the designee will determine whether the expenditure of resources is warranted and to what extent they are justified based on the information and recommendations provided. The decision will be based on a preliminary assessment of the incident from information provided. If activated, the critical personnel identified in this COOP will be notified via established telephone trees.

3. ​Response Team

• Response Team Members​​​​​
​​

Key responsibilities of the Response Team once the COOP has been activated are to:

1. ​Establish a command center. The location of the command center will be dependent on the location of the disaster. The command center may be located in WTC, DORS Headquarters, local State buildings or Disability Determination Services (DDS). Note that response team members who regularly carry radios will use them to expedite communication.

2. Establish an immediate and controlled DORS management presence at the incident site.

3. Complete emergency response, notification and mobilization duties as directed by the WTC Director.

4. Conduct a preliminary assessment of incident impact, known injuries, extent of damage and disruption to WTC services and operations.

5. Determine if and/or when access to 2301 Argonne Drive will be allowed.

6. Alert employees, consumers, vendors and other internal and external individuals and organizations, as appropriate.

7. Provide the Assistant State Superintendent with the facts necessary to make informed decisions regarding subsequent resumption and recovery activity.

8. Terminate or expand/extend the operation as directed by the Assistant State Superintendent.

Key responsibilities of administrative staff include the following:

1. The DORS Police Chief will document the preliminary assessments and evaluations and submit the report to the WTC Director with all pertinent information to facilitate the decision-making process.

2. WTC Assistant Directors will be responsible for reporting to their assigned departments to ensure that the emergency response and mobilization duties are executed.

3. WTC staff are responsible for accounting for all students under their direction at the time of the incident. Staff will report attendance to WTC Supervisors who are responsible for accounting for all students in attendance. Note that response team members who regularly carry radios will use them to expedite communication.

4. WTC Assistant Directors and Supervisors will be responsible for coordinating the transportation of consumers home if determined that WTC will close for services until the building is secure.

5. WTC Assistant Director for Administrative Services ​​will be responsible for securing residential and food services from a local hotel and food establishments for consumers who are not able to return home on the initial day of the disaster incident.​​
   

611.04 Resumption​​​

1. The Resumption team is tasked with restoring the most time-sensitive processes within 12 hours after COOP activation.

   • Resumption Team Members​​​​​
   ​​
2. ​Key elements of the resumption phase include:

1. Maintaining the command center from which the WTC Director will manage resumption activities.

2. Preparing for and/or implementing the procedures necessary to facilitate and support the resumption process for the most time-sensitive processes.

3. Activating and mobilizing the personnel required to resume time-sensitive essential functions.

4. Implementing procedures to re-establish time-sensitive essential functions.

5. Evaluating alternative site equipment and network service to support these essential functions, if needed.

6. Consulting with the MIS Director to ensure the mobilization and activation of DORS MIS personnel needed to operate the alternative sites.

7. Notifying and informing DORS field offices, consumers, MSDE and the public of the situation, as appropriate.

8. Advising employees not listed as critical personnel of the situation and provide direction regarding their responsibilities during the resumption process using established telephone trees.

3. Resumption: Administrative Services – During the resumption stage of the COOP, critical WTC administrative personnel will report to the command center to re-establish administrative services, when possible. The WTC Assistant Director responsible for Administrative Services will be responsible for completing resumption activities for administration. The following identifies the essential services, equipment, systems and records needed to re-establish services after a disaster that affects administrative services.
   

   • Administrative Services Team Members​​​​​
   ​​
1. ​Essential Services:
• Admissions
• Fiscal services
• Procurement of Goods and Services
• Bill payment

2. Essential Equipment & Systems:

• Office equipment: computers, telephones, copiers, fax machines
• AWARE™
• Financial Management Information System (FMIS)
• Internet & Intranet access
• MS Office Applications

3. Essential Records:

• Fiscal records

611.05 Recovery

The Recovery stage of the continuity process concerns the re-activation of a greater scope of business processes and services beyond the most time-sensitive processes when it is necessary to provide WTC services at an alternate location. The WTC Director in consultation with the Assistant State Superintendent will determine when recovery stage operations will be initiated. The FOS Branch Chief will provide DGS with all of the information required to locate an acceptable temporary worksite.

• Recovery Team Members​​​ ​​

1. Recovery: Objectives – The objectives of the Recovery stage operations include:

1. Maintaining a Command Center which provides sufficient support for recovery operations.

2. Mobilizing and activating WTC personnel to facilitate the recovery of less time-sensitive business operations.

3. Maintaining adequate personnel levels at WTC assignments to support all critical business operations and services.

4. Maintaining an adequate level of IT services to sustain information processing demands as they grow in scope.

5. Maintaining communication with MSDE, DORS field personnel, consumers, staff, supervisors, community groups and vendors.

6. Establishing temporary worksites with the assistance of DGS if required.

2. Recovery: Career & Technology Training Services – During the recovery stage of the COOP, critical WTC administrative and instructional personnel will report to the school assigned by MSDE for their alternative site location to re-establish the provision of its training programs, when possible. The WTC Assistant Director responsible for Workforce Services will represent the WTC Director at the alternative school site location and oversee resumption activities.

   • Alternate School Location Staff Members​​​​​
   ​​ ​

   The following identifies the essential services, equipment, systems and records needed to re-establish services after a disaster that affects the Career & Technology Training programs.

1. Essential Services:

• Mealtime lunch services for Career & Technology Training program consumers
• Training services for current Career & Technology Training program consumers
• Fiscal services
• Procurement of Goods and Services
• Bill payment

2. Essential Equipment & Systems:

• Office equipment: computers, telephones, copiers, fax machines
• Equipment for each Training service
• AWARE™
• FMIS
• Internet & Intranet access
• MS Office Applications

3. Essential Records:

• Consumer records
• Staff members' working files

3. Recovery: Residential & Food Services – WTC Residential and Enrichment Staff under the direction of the WTC Assistant Director responsible for Rehabilitation Technology are to report to a local hotel that meets the current residency needs of the consumers.

   • Alternate Residential Location Staff Members​​​​​
   ​​ ​

   The following identifies the essential services, equipment, systems, and records needed to re-establish services after a disaster that affects residential services for the consumers participating in the Career & Technology Training programs.

1. Essential Services:

• Mealtime breakfast and dinner services for Career & Technology Training program consumers while residing at the alternate location. Lunchtime will be provided by the alternate school location.
• Residential services for current Career & Technology Training program consumers
• Fiscal services
• Procurement of Goods and Services
• Bill payment

2. Essential Equipment & Systems:

• Office equipment: computers, telephones, copiers, fax machines
• AWARE™
• FMIS
• Internet & Intranet access
• MS Office Applications

3. Essential Records:

• Consumer records

611.06 Restoration

When local officials allow access to WTC, the Assistant State Superintendent will initiate the restoration phase of this COOP. The restoration stage builds on the assessments performed in previous stages with the goal of returning the impacted facility to its pre-disaster capabilities. In circumstances where the facility was assessed as beyond repair, this stage will involve identifying alternate space with DGS assistance.

• Restoration Team Members​​​​

The restoration process will include the assessment of the following by DGS:

• Environmental contamination of the affected areas
• Structural integrity of the building
• Damage to furniture, fixtures and equipment

Restoration Objectives – In addition to maintaining a Command Center that provides sufficient support for restoration operations, objectives of the restoration stage include:

1. Maintaining an adequate level of personnel covera​ge to support all critical business functions at both sites.

2. Maintaining adequate IT service coverage to sustain WTC office operations.

3. Maintaining communication with MSDE, DORS Headquarters and Field Offices, and DGS.

4. Cleaning and/or decontaminating the affected area.

5. Repairing and/or restoring the building or reconstructing/finding a new facility.

6. Replacing the contents of the building.

7. Coordinating the relocation of business operations and critical support from assigned locations to the repaired or new facility.

8. Maintaining communication with MSDE, DORS field personnel, consumers, staff, supervisors, community groups and vendors.

611.07 Debriefing

The COOP team will reconvene to analyze the results of the COOP and will make appropriate changes to the Plan as needed.

612 WTC Emergency Essential Personnel

612.01 Purpose

To establish WTC emergency essential personnel, highlight existing policies affecting WTC emergency essential personnel, and clarify WTC business practices under emergency conditions.

612.02 Applicability

All WTC staff assigned to WTC Residential Services and Enrichment Services are identified as emergency essential personnel.

612.03 Policy Statement

WTC is a 24-hour, five-day per week state facility serving individuals with disabilities. WTC will provide adequate staff coverage to ensure the health and safety of consumers during emergency conditions. Emergency essential personnel are designated to ensure staff coverage during emergency conditions. All WTC staff identified as essential personnel must adhere to the following State and MSDE policies identified below and follow the business practices included in this policy.

1. AFSCME Maryland Collective Bargaining, Article 10 Leave with Pay, Section 5 Emergency Conditions (designated below as "AFSCME").

2. State of Maryland, Departments of Budget & Management, General Services, & Transportation, Procedures for Release of State Employees under Emergency Conditions 10/8/1999 (designated below as "DBM").

3. MSDE Human Resource Management Procedure for Implementing Emergency Release Policy Section: HR-5F 11/1/2000 (designated below as "MSDE").

612.04 Procedures

1. Emergency Essential Personnel – The appointing authority or designee for the department may excuse emergency essential employees from duty, or require their presence, as circumstances and conditions warrant, to maintain minimum staffing requirements for the Center (DBM).

2. Emergency Release Determinations – When emergency full-day closure, early release, or start time delay is announced, WTC emergency essential personnel are required to report for work or remain at the work site to continue the Center’s operations during the emergency situation (MSDE #3.5).

3. Absence During Emergency Release – Emergency essential personnel are not eligible for liberal leave (DBM VI 2) unless they are specifically excused by their supervisors (Liberal Leave). The absence of emergency essential personnel during emergency release shall be charged to the employee’s accrued leave or leave without pay, as appropriate (DBM VI 1-3).

   Requests for leave during an emergency release must be made via direct contact between the supervisor and employee either in person or by telephone call/text message. Determination of whether accrued leave or leave without pay will be granted to an employee who is absent during emergency release is made by the department supervisor at the time of the request. If the employee is informed that they will receive leave without pay and they feel that accrued leave should be granted, then they must submit a request in writing by the close of their next scheduled shift to their supervisor’s manager justifying the request. The request will be reviewed and a determination will be made. If the timesheet period ends before this review is completed, then the timesheet should be submitted without the leave code entered on the emergency release day. A copy of the completed timesheet with the appropriate code entered by the supervisor’s manager will be provided to the employee after the review.

4. Travel Assistance and Restriction – DORS Maintenance and Supply staff are not available to provide transportation to and from the Center during emergency conditions for emergency essential personnel.

   When the State prohibits all non–emergency vehicle travel on specified roadways, and the declared emergency is in the home or work jurisdiction or route in-between, the DORS Maintenance and Supply staff are not available to provide transportation to and from the Center during emergency conditions for emergency essential personnel. The employee shall be granted administrative leave until the end of the prohibition on travel or the end of the employee’s scheduled work shift, whichever comes first. Personnel must notify their supervisor or designee as early as possible but at least one hour before the start of their shift (AFSCME Section 5 C).

   When the employee’s primary mode of transportation is via mass transit, administrative leave will only be granted if confirmation of the transit shutdown is confirmed by the supervisor.

5. Compensated Time – Emergency essential personnel who are required to report to work and or continue working after an emergency condition is declared, shall be compensated in accordance with the Department of Budget & Management’s instructions (DBM – General Information for State Employees).

6. Impending Emergency Conditions – Emergency essential employees have a responsibility to monitor impending emergency conditions (e.g., bad weather) to ensure their timely arrival to work. If impending bad weather causes travel concerns for the emergency essential employee, then the employee can arrive early. The employee will be provided with a place to sleep on the dormitory, if needed. If the need warrants and is approved by the supervisor, the employee may begin work upon their arrival.

   The supervisors of WTC emergency essential personnel are required to monitor for the prediction of extreme weather. Requests for leave made after the prediction of extreme weather will be denied to ensure that the Center is able to maintain minimum staffing requirements.

7. Pre-Approved Leave – Emergency essential personnel on pre-approved leave prior to the emergency release declaration may be required to work as needed (MSDE 6.3).

612.05 Responsibility

1. DORS Personnel Officer will implement and monitor this policy.

2. WTC Program Director will administer this policy.

3. DORS employees will adhere to this policy.

613 Emergency Lockdown

613.01 Purpose

To establish a procedure for addressing emergencies requiring the lockdown of DORS Headquarters and WTC.

613.02 Applicability

All staff, students, and visitors at DORS Headquarters and WTC.

613.03 Policy

It is the policy of the Division of Rehabilitation Services to maintain a secure campus at DORS Headquarters and WTC. A lockdown will be initiated when it is safer to remain in a secured building then to be outdoors. A lockdown minimizes access to WTC and secures staff, visitors, and students in rooms.

613.04 Definition

• Lockdown – a procedure that provides protection to staff, students, and visitors at the WTC, when there is an immediate threat to the WTC such as in the case of an active assailant, dangerous intruder(s), or other incidents that may result in harm to persons inside or outside the campus building(s).

613.05 Lockdown Procedures

1. Administration will order a "Lockdown."

2. Administration will immediately utilize the WTC intercom system to repeatedly announce in a clear and concise manner:

   "Attention, WTC is under lockdown. Proceed to the nearest classroom or office location and lock your doors."

   Note: If the location of the Intruder is known, use the intercom to state his/her last known location.

3. DORS Police will immediately notify 9-1-1 for Baltimore City Police response and give as much detail as possible.

4. All staff, students and visitors must immediately proceed, if possible, out of line of sight of windows and doorways, to the nearest classroom or secure space. WTC personnel and administration will assist with this movement and ensure that everyone remains quiet and calm.

5. If you are outside do not enter the building, immediately respond to the primary evacuation site, Automotive Training Building.

6. Administration will ensure that an employee of WTC will be at the evacuation site to supervise the students. If this is not possible, WTC Administration will notify 9111 and have them assign a DORS Police/Security Officer to the emergency evacuation site to ensure the safety of the students responding to the site.

7. Staff should check corridors outside their classrooms or offices for nearby students and direct any students in the immediate vicinity into their classroom or office. Staff should not leave the classroom or office to get students.

8. Lock classroom doors. If there is no lock, barricade the door with available objects.

9. Turn off all lights and electrical devices. Silence all cell phones.

10. Close all window shades or blinds if applicable. Stay away from the windows and doors.

11. Seek cover or concealment. If gunshots or explosives are heard, stay behind cover or concealment and lie on the floor or get as close to the floor as possible without giving up your cover.

12. If possible, staff should record the names of students who are in the room. Any missing and/or extra students should be noted. Staff should provide these details to Administration or Police as requested.

13. If an urgent medical condition exists and you feel that it will not unduly risk the safety of anyone by alerting the intruder of your location, you may attempt to notify "911" by cell phone of your location and injury.

14. Do not evacuate the building even if the audible fire alarm is heard. This could be a ruse to get people into the hallways.

15. Do not respond to anyone at the door until WTC/DORS Administration announce "All clear."

16. WTC Administrators shall account for the safety of all staff, students and known visitors immediately after the incident. If any of the previous mentioned are missing, it shall immediately be reported to DORS Police.

17. Many WTC/DORS staff members utilize handheld portable radios on all shifts in the WTC. Communication in emergency situations is often essential for a positive outcome; however, caution should be exercised in those emergency situations where dangerous intruders, intent on inflicting harm upon persons in the WTC, may hear radio communications that would disclose information that could be used against staff, students and visitors during a lockdown procedure.

613.06 Active Assailant Procedures

1. In the event that an active assailant enters the WTC showing clear intentions to harm individuals with a weapon capable of inflicting grave injury or death, staff should adopt the "Run, Hide, Fight" response.

1. If possible, and if safer than sheltering in place, RUN from the threat.

   If you can get out… DO. Always try to escape and evacuate and encourage others to leave with you, but don’t allow others to slow you down with their indecision. Leave your belongings behind and try to get out safely. Once you’re out of danger try to alert 911 as well as others so they won’t enter the danger zone.

2. If you can’t get out safely, you need to find a place to HIDE.

   Act quickly and quietly and try to secure your hiding place the best that you can. Lock doors and turn out lights. Silence your mobile devices. If you can’t find a safe room or closet, try to conceal yourself behind large objects that may protect you and remain very quiet.

3. As a last resort, if your life is in risk whether alone or in a group, FIGHT.

   Act with aggression, with improvised weapons, and act to take the assailant down and commit to your actions for survival. Try to be aware of your environment and always have an exit plan.

2. If circumstances warrant, students will be evacuated from the school property by school vehicles to be picked up by parents at an off-campus location. DORS Police Personnel will prohibit anyone except emergency vehicles from entering the WTC during such an emergency.

3. DORS Police will complete a DORS Police Crime/Incident Report.

4. If an event occurs at WTC which requires the implementation of an emergency procedure a critique will be done, as soon as practical, to assess the effectiveness of the procedure used. In addition, counseling will be offered to all involved staff, students and visitors.

613.07 Lockdown Training Procedures

1. The Emergency Lockdown Procedure will be taught to all staff and students. In addition, those in attendance at this training will receive a copy of the procedure and sign a roster attesting to receipt thereof.

2. The Emergency Lockdown Procedure will be tested annually on all three shifts by conducting a "mock" lockdown drill.

613.08 Responsibility

DORS administration, DORS Police, and all staff, students, and visitors must adhere to this policy.