Confidential Information Portals Resources
Main_Content
Updated: 6/2025
Information and Links Regarding DORS Web Portals for the Secure Exchange of Information
There are currently four DORS portals for the secure exchange of information between DORS staff, Consumers, Family of Consumers, Vendors, Businesses and/or Schools:
Authorizations or Documents from DORS Portal
This is the portal DORS staff use to securely send information out to non-DORS individuals.
The URL is:
https://www.surveygizmo.com/s3/5575419/Authorizations-or-Documents-from-DORS-070120
DORS Invoice and Reports Portal
This is the portal all Vendors use to submit any type of documentation, including invoices, reports and any other Consumer related documents. These documents go directly to office email addresses which are dedicated to receive invoices, reports and similar documentation.
The URL is:
https://www.surveygizmo.com/s3/5681670/DORS-Invoice-Reports-Portal-062520
Confidential Information to DORS Portal
This is the portal Consumers, family members, employers, schools, etc. use to send information directly to individual DORS staff.
The URL is:
https://www.surveygizmo.com/s3/5579254/Send-to-DORS
NOTE: If you wish to send the “Confidential Information to DORS portal” link directly from your work email (or when using the Mail2SMS program), because the Consumer/Family member/ Employer/School has PII to send to you, you must include the following statement in your email:
PLEASE DO NOT SEND DOCUMENTS BACK TO THIS EMAIL. Instead, use the link below to securely send me attachments/documents. Using this link will ensure you can securely upload and send confidential document(s) to DORS:
Send Confidential Information to DORS
DORS Reasonable Accommodation Portal
This portal is for DORS staff to submit completed Reasonable Accommodation Request forms and accompanying medical documentation.
The URL is:
https://survey.alchemer.com/s3/6580894/DORS-Reasonable-Accommodation-Portal
Additional Information
The DORS portals are not managed by DoIT. If you are having difficulties utilizing a portal (i.e., receiving confirmation messages, downloading attachments, etc.), please send a request for assistance to the
dors.portalfeedback@maryland.gov email address. This mailbox is monitored for questions, comments, and requests for assistance. Please
do not contact the DoIT Help Desk or Submit a DoIT Service Desk request.
There can be a
lag time of up to 2 days between the date you send documents via the portal, and the time you receive an email confirmation from Alchemer that the documents were sent.
When vendors report having difficulty using the portal to submit invoices/reports, the issue most often is related to something beyond the control of DORS. Examples include: their security firewalls, and their computer systems or programs not being compatible with the programs DORS is using. Encourage vendors to double check with the local offices to confirm that invoices/reports were received.
Remember: Invoices and reports go to the local office Invoice and Report email address, which is monitored by Support Staff and Supervisors, not usually by Counselors or other staff. If your office receives an Invoice and/or Report for a consumer being served in a different office, forward the email message to the correct office email address. DO NOT forward the message directly to the Counselor. For your reference, the
Office Invoice and Report Email Address list below lists all the current office invoice/report email addresses.
Currently, using the
Virtru email encryption program and the
Retarus e-fax program are still options for securely exchanging information.
Instruction Sheets
Instruction Sheets for Consumers
Instruction Sheet for Vendors & CRPs
Instructions for DORS Staff using the Reasonable Accommodation Portal
Office Invoice and Report Email Addresses
Central Office:
EDU:
OFS & OBVS:
Region 1
Region 2
Region 3
Region 5
Region 6
WTC
