Phone Greeting

​​DORS P.H.O.N.E. Guidelines

​P – Use a Pleasant tone of voice.

​H – Say Hello or another courteous greeting
"Hello," "Good Morning," etc.

​O – Use Our name.​
"DORS Headquarters," "Annapolis Office, Division of Rehabilitation Services," etc.

​N – State your Name.
"This is George Clooney." "Julia Roberts speaking." etc.

​E – End with a question.
"How can I help you?"

Example:

​"Good morning, DORS Annapolis Regional Office. This is Taylor Swift. How may I help you?"

What Not To Do:

• Don't use a District or Region ​​number.
  "Region 5, how can I help you?" "Hello. District 35."

  Instead, use something like:
  "DORS Central Maryland Regional Office," "DORS Regional Office Owings Mills" or "DORS Baltimore Argonne Drive Office."

• Don't use other DORS jargon.
  "Hi, Voc. Rehab."