​Our Customer Service PromiseChanging Maryland for the Better, Customer Service Promise.

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
- Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
- Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs.
- Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
- Accessible and Convenient: We will continue to simplify and improve access to information and resources.
- Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.
- Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner.
If you have a problem with DORS services, please contact us.
Phone: 410-554-9442 or 888-554-0334 toll free
Videophone: 443-798-2840
Email: dors@maryland.gov

About DORS

​The Maryland Division of Rehabilitation Services (DORS) offers programs and services that help people with disabilities go to work.

DORS Vision & Mission
Our shared vision is that the State of Maryland is the best place in our nation for persons with disabilities to live, work and raise a family.  Individuals with disabilities are welcome, fully included and actively participate in all Maryland communities.
The mission of DORS is to provide leadership and support in promoting the employment, economic self-sufficiency and independence of individuals with disabilities.
DORS is an agency of the Maryland State Department of Education.  DORS is composed of the public vocational rehabilitation (VR) program and the Disability Determination Services.  The public VR program includes:
  • The Office of Field Services, which prepares people with disabilities to go to work or helps them to stay on the job.  Rehabilitation counselors in offices throughout Maryland provide or arrange for services that may include career counseling, assistive technology, vocational training and/or job placement assistance.
  • The Office for Blindness & Vision Services (OBVS), which specializes in helping people whose primary disability is blindness or vision loss go to work and stay independent.  The office also oversees the Maryland Business Enterprise Program for the Blind. This program prepares individuals who are legally blind to operate vending, gift or food service businesses in public facilities.
  • The Workforce & Technology Center (WTC), a comprehensive rehabilitation facility in northeast Baltimore which offers career assessment services, career and skills training, job placement assistance, assistive technology services and support services. 
In addition, DORS also operates the Disability Determination Services (DDS), which makes medical decisions about disability claims filed by Marylanders for Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI).

The Maryland State Department of Education does not discriminate on the basis of age, ancestry, color, creed, gender identity and expression, genetic information, marital status, disability, national origin, race, religion, sex, or sexual orientation in matters affecting employment or in providing access to programs.

For inquiries related to Department policy, please contact:

Equity Assurance and Compliance Office, Office of the Deputy State Superintendent for Finance and Administration
Maryland State Department of Education
200 W. Baltimore Street - 6th Floor
Baltimore, Maryland 21201-2595
410-767-0426 - voice • 410-767-0431 - fax
410-333-6442 - TTY/TDD​
DORS is committteed to fostering a diverse and inclusive workplace that values respect, sensitivity, awareness, equity and aligns with the agency mission, values and goals.
DORS' Diversity, Awareness, Respect, Equity (D.A.R.E.) committee leads, shares, receives input, educates and upholds both the agency's and the committee’s mission, values and goals.

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A proud partner of the American Job Center network. 
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The Vocational Rehabilitation program receives 78.7 percent of its funding through a grant from the U.S. Department of Education. For Federal fiscal year 2021, the total amount of grant funds awarded was $46,881,489. The remaining 21.3 percent of the costs $12,668,382 were funded by State appropriations.​

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