CVS Retail Training

DORS is partnering with CVS Health®, the Community College of Baltimore County (CCBC), and Prince George’s Community College (PGCC) to offer retail training with hands-on experience to job seekers with disabilities who are interested in working in the retail industry.

The CVS retail training is made up of three components:

  1. Classroom study
  2. Practice in a mock CVS store
  3. Paid externship in CVS stores throughout Maryland

This program is offered at DORS WTC location, as well as select locations throughout Maryland.

Training Includes:

  • 10-week program
  • Classroom instruction, in a mock CVS store
  • Learning activities at CVS stores
  • Customer Service training

Program Requirements:

  • Be at least 16, high school diploma preferred, but not required.
  • Have a desire to work in retail.
  • Have a 6th-grade reading level.
  • Have basic math skills and ability to use a calculator.
  • Ability to follow simple written/oral instructions.
  • Ability to lift 25 to 50 pounds and bend, stoop, stand for long periods of time.
  • COVID-19 vaccination is required.

In this program participants will learn and sharpen many skills such as:

  • Inventory tracking and stock rotation
  • Phone and intercom etiquette
  • Customer service
  • Cash register skills
  • Non-verbal communication
  • And much, much more.

CVS Retail Training Handout

​​CVS Retail Training Handout PDF

​CVS Health Video

A young woman restocks a hanging display of snacks and candy in a CVS store.
CVS Retail students train in local CVS Health stores.

Shelves stocked with paper towels and other goods in the mock CVS store. A large sign in the back says Pharmacy.
The mock store at WTC is set up like an actual C​VS Health retail store.

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