Services at WTC for the Deaf & Hard of Hearing

Employment Services

WTC Employment Services staff assist consumers who are deaf and hard-of-hearing with finding and keeping stable employment. The Deaf and Hard-of-Hearing Services Team serves all deaf and hard-of-hearing individuals participating in programs throughout WTC. Services are offered in the community, at the WTC, and virtually.

Staff provide support services to encourage consumers to achieve their vocational goals and to promote their self-advocacy and independence. The team also works to increase awareness of the needs of deaf and hard-of-hearing individuals among WTC staff, students and the general public.

The D/HH Employment Services staff are fluent in American Sign Language (ASL).

Services include individualized program planning and team management, and coordination of interpreting services and other strategies to accommodate individual needs, including video remote interpreting.​

Employment staff assist with the following:

  • Resume building
  • Cover letter writing
  • Job Seeking Skills Training
  • Interview practice
  • Job application
  • Job developers
  • Job coaching
  • Interpreting at the job interview, orientation, training, etc.
  • On the job training with employers

Driver Education

WTC offers driver education for DORS consumers who use ASL as their primary communication by providing ASL interpreting services.

WTC Deaf & Hard-of-Hearing Services

DORS staff and consumers at a Chick-fil-A 

Questions about WTC Deaf Services? Contact Penelope Shook, WTC Deaf Services Coordinator, 410-554-9124 (Voice), 443-842-6138 VP

WTC Deaf & Hard-of-Hearing Services Handout

WTC Deaf & Hard of Hearing Services Handout in PDF format 



The Vocational Rehabilitation program receives 78.7% of its funding through a grant from the U.S. Department of Education.
For the Federal fiscal year 2024, the total amount of grant funds awarded was $51,885,242.
The remaining 21.3% of the costs ($15,395,878) were funded by State appropriations.