Client Assistance Program (CAP)

​Having a problem with a DORS service? Contact the Maryland Client Assistance Program (CAP).


CAP will help you with concerns or difficulties you may have when applying for or receiving services funded under the federal Rehabilitation Act.

Rehabilitation Act services include vocational and independent living services through the Division of Rehabilitation Services (DORS), as well as services through Centers for Independent Living (CILs).

Our staff can provide you with information and advocacy assistance to help resolve your concerns about rehabilitation services.

CAP staff have detailed knowledge about the DORS program and the federal and state laws and policies that regulate it. They will try to resolve disagreements at the local office level, but will assist you in appeals requests and court actions, if necessary.

CAP's goal is to assure that you are treated respectfully and fairly and in a manner consistent with agency policies and state and federal laws.

Let us know what you need. Contact CAP at:
Voice: 410-554-9361
Toll-free: 1-800-638-6243
Fax: 410-554-9362

Client Assistance Program logo: A blue circle over a blue outine of the State of Maryland. 

Introducing the new CAP Director, Marla Friedman!​

Marla Friedman, Client Assistance Program Director.


I am the new Maryland Client Assistance Program Director.

I live in Baltimore with my husband and four children.

I grew up in Harrisburg, Pennsylvania, and at the age of 14 I went away from home to go to high school in Silver Spring. I obtained my BS degree in Deaf Studies from Towson University and earned an MS degree in Education, Curriculum and Instruction from McDaniel College.

For over 20 years I worked for VSP, a workforce development arm of Sinai Hospital, where I held several positions over the years, ending as the Vocational Services Manager.

I have worked and led teams to guide individuals of all ages and backgrounds to determine and support their vocational needs. As a Sinai employee, I was a member of the LifeBridge Health’s Justice, Equity, Diversity, and Inclusion Council, which I co-chaired for three of the years. Since 2020, I have been a board member of the Levindale Auxiliary, Inc., a group of volunteers that help to provide extras for the residents and patients of Levindale. I am currently in my second year as the president of the Levindale Auxiliary board.

What is most important to know about me is that I have worked to support hundreds of individuals over the years, and I am here to support many more. I am honored and excited to be in this role. Please know that my door is always opened. Reach out if you have any questions or concerns.



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